Return Policy
Damaged or Defective Products
Legality
International Shipping
Duties and Taxes
What if the item I want is on backorder?
How long will it take to receive my order?
What if I do not have a credit card?
What happens if my merchandise is damaged when it arrives?
Are the swords sharp?
Can I order by phone or mail?
Can I use debit card / bank card to pay for my order?
Where can you ship to?
What steel are the swords and armor?
Do you have a printed catalog you can send me?
I'm not 18. Can I place an order?
How do I keep my sword from rusting?
How do I clean my sword?
When I try to order something, why won't my credit card number work?
Return Policy
If for some reason you are not satisfied with the purchased product, we will gladly return or exchange it within 30 days after delivery date for a refund of the product price. Special order items will be charged a 20% restocking fee and suit of armors will be charged 10% restocking fee (shipping and handling charges are non refundable). Orders that are returned without their original packaging, refused packages, and items returned without Return Authorization Number will be charged 20% restocking fee. Certain items will not be refunded, please read product description for more details.
In order to return item you must fill out the form on the back of your invoice and return it along with the merchandise to us.
The following terms must be met by you.
To Return/Exchange an item you must call to obtain a Return Authorization Number(RA#) and instructions. Once Authorization is given your package must be post marked within 5 days of the return authorization date. Items returned after the RA expiration date will be subjected to a 20% restocking fee.
The products must be returned in new, resalable condition.
You must include all packaging materials.
Packaging materials must not be torn or damaged.
You must pay any return shipping expense.
All Returns/Exchanges must have tracking numbers and delivery conformation to assure we receive the returned package.
Damaged or Defective Products
To insure the highest possible quality, we fully inspect each product before it ships. For manufacturer defective products, please contact us, we will then arrange for return shipping and provide you with a refund or exchange.
If the package has been damaged during shipment, we ask that you:
- Keep all packaging and shipping material for inspection
- Contact the shipping carrier within 5 business days to file a claim
- UPS (800) 742-5877
- FedEx (800) 463 3339
- USPS (800) 275-8777
- Do not return the package to us
IMPORTANT Halloween Return Policy Exclusion Dates: All Halloween Costumes shipped between October 15 and November 3 are Final Sale. They are not Returnable or Exchangeable. Please be sure to review sizes and double check basket contents before ordering.
Legality
Legality of certain item in our catalog varies from state to state and from country to country. It is your responsibility to check all
local laws concerning use, ownership & possession of any product in this catalog. By purchasing a knife from us you understand that EZ Web Shopping, Inc.
does not warrant that you may legally purchase, possess, or carry knives of any description according to any state or local laws. You also acknowledge
that you have determined their legality before purchasing and that you are an adult of at least 21 years of age and under no legal disability.
International Shipping
International orders are sent via UPS or US Mail. Knives and swords are shipped by UPS only. Oversize and/or heavy items may
require additional shipping charges. Shipping method and charge will be adjusted on all orders on knives and swords. If additional
shipping charges apply, you will be contacted for verification and approval before your order is shipped. It is VERY IMPORTANT that
you check your email after you place your order because your order will not be shipped if the shipping price and/or method needs to be
adjusted and Realm Collections does not get an approval reply from you.
What if the item I want is on backorder?
Due to the nature of the products we sell here at Realm Collections, for various reasons, the products may be held up for various reasons beyond our control and without notice. If this is the case, we will place the out-of-stock item (or items) immediately and automatically on backorder (unless you indicate otherwise) until that item (or items) arrives. All other in-stock items will be shipped immediately to you (unless you request otherwise). You may make any prior arrangements or requests with the salesperson when ordering the products.
Duties and Taxes
International orders are subject to duties, taxes and customs charges. The recipient is responsible for the payment of applicable
duties, taxes and other fees. Please contact your customs office for information on duties, taxes and restricted items.
How long will it take to receive my order?
All in stock items are normally shipped within 48 hours from the date of receipt of your order. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.
What if I do not have a credit card?
You can mail a check or a money order drawn in U.S. funds. If paying by check, please make the check payable to Ez Web Shopping, Inc. Orders paid by personal checks are placed on hold for 14 days to verify sufficient funds and check clearance. We cannot accept two-party or counter checks. Please mail the check or money order for the amount of your purchase along with shipping and handling charges with your order form to:
Ez Web Shopping, Inc.
7705 W. 96th Pl,
Hickory Hills, IL 60457
What happens if my merchandise is damaged when it arrives?
We make every effort to prevent shipping damage. We know that many situations are unique, but take the following important steps if there appears to be shipping damage:
If your shipment shows any physical sign of damage, you should note it on the freight bill or receiving ticket and have the driver sign it.
Please keep the original shipping carton and all packing materials.
Notify us immediately (within 5 days of receiving goods) so that we can begin the claims process.
**We are not responsible for damage that may incur to the product while shipping from you to your customer or its return to you. To avoid this, we encourage you to use sufficient packaging; most of our items come to you in a shelf display box that will not withstand the rigors of shipping.
Are the swords sharp?
It depends on the sword. The Marto and
Gladius lines are for display only, they are
not sharp.
Some of the swords have a factory edge,
somewhat sharp. A few are very sharp. We try to say
in the description. Museum Replicas swords can be
special-ordered sharpened for an additional charge.
Please email and ask about any particular one if
it will make a difference to your purchase.
If particular model sword is shipped sharp, it will
be noted in that product description along with a
caution. Common sense tells us that it is the unloaded
gun that fires the loudest; and the same principle
goes for swords.
Can I order by phone or mail?
To place an order by phone call 800-983-5009.
To order by mail fill out the form from
your catalog and send it to EZ Web Shopping
Inc. with enclosed money order or fill
out appropriate space for credit card
payment. If you do not have a catalog
you may dwonload the order
form.
Mail to:
EZ Web Shopping Inc.
7705 W 96th PL
Hickory Hills IL 60457
Fax: 708-233-6850
Can I use debit card / bank card to pay for my order?
You may use debit/bank card as payment, although when you use a debit card, the charges may show up twice. This is due to the way merchant provider processes debit card payments. They separate it into to halves: request for funds (they put a certain amount on hold) and pulling the actual funds (when the order is shipping). Some banks show these as two separate transactions, deducting the amount twice. Please make sure you have enough funds in your bank account and this will not create any problems or overdraft fees. We promise, we will only charge your card once when we ship the product.
Where can you ship to?
We ship anywhere within continental US
by UPS. However to Military
addresses and most overseas we ship by United Postal
Services. Shipping & Handling
Charges outside of the Continental USA are determined
by package size, weight and method of shipment.
Once you have finalized your order, we will calculate
the Shipping & Handling Charges and e-mail
you the options and charges.
What steel are the swords and armor?
Some swords
especially in our section with "Functional
Swords" are made of tempered high carbon
steel, 420 J2 Stainless steel, or 440 steel.
Other decorative pieces are made of stainless
steel. Some armors are
made of no rust aluminum or carbon steel,
but some are made of 18 gauge steel.
Please read descriptions
for more information.
Do you have a printed
catalog you can send me?
Yes we do have a printed catalog. If you are already
on our mailing list we will send you
our newest issue each time. If you are not on our mailing
list, you
can request a free catalog by calling
800-990-6692
or online.
I'm not 18. Can I place an order?
Only for gift items. If you're under
18 you cannot purchase knives, swords, or martial
arts equipment. A parent or other adult may place
an order in their name. By placing an order, you
are certifying you are 18 or older.
How do I keep my sword from rusting?
Rust isn't a problem with stainless steel, so you
don't have to worry about it here. For
carbon steel (iron), the best thing to do is to not let it rust
in the first place. Every time you handle
the sword or store it, wipe it down with a clean paper towel,
and a small amount of oil. This will
prevent 99.9% of problems. Avoid contact with skin, as skin oil
is acidic and can quickly etch in fingerprints.
The two most important things you can do are to immediately
wipe off any fingerprints, and never
store a bare carbon sword in a leather sheath or scabbard; the
leather attracts moisture, and is tanned
with acid which will eat the blade up over time. If you must
keep the sword in the scabbard, clean
both and then wrap 1 layer of clear palstic Saran-wrap or Glad-wrap
lengthwise on the blade, and then put
it in the leather. If you have rust, you need to clean it off or
it will get worse over time.
How do I clean my sword?
A handy way to keep steel looking great
during routine handling is to keep a reuseable
silicone-impregnated gun cloth handy, and use
it to wipe everything down every now and then.
You can get them at sporting goods stores in
the gun supplies section. Store it in a ziplock
bag when not in use. They are convenient, fit
in your pocket, inexpensive, longlasting, mess-free,
and safe for wood and steel; and best of all,
they won't scratch. This will keep the fingerprints
and moisture from being a problem.
For a more thorough cleaning,
A wipe-down with a good
quality petroleum or synthetic gun oil
and a paper towel (or coffee filter)
should work fine; just
follow the instructions on the label,
and don't get any on the wooden parts.
An exellent oil to use
is "Ballistol" which is an excellent
gun bore cleaner and lubricant. It is a little expensive,
but it works great. Another good choice is automotive "Marvel
Mystery oil"; sounds funny, but it works very,
very well. Spray lubricants may work
in a pinch, but generally are much less
effecive in the long
run compared to liquid.
If the rust is really bad, it must be
abraided off. Do not use Sandpaper; this
is very bad. You can use grade "000" (very fine)
steel-wool to take off the rust, but you must also
use a copious amount of oil with this; a better alternative
is to use synthetic "000" (very fine) 3M
pads; they last much longer, and do a better job.
The important part here is to always use liberal
amounts of oil in the process, and not to bear down
with gorilla strength while "scrubbing".
A single, smooth even stroke, or "wipe" gives
a better result. Just fold the pad in
half around the blade, and wipe lengthwise
down the blade, from
hilt to point, and be careful not to
slice yourself open. If you wipe the
pad down the edge of a blade,
it will dull it a little, so take this
into consideration; that a touch-up resharpening
may be required at some
point.
The lesson here is that it takes MUCH
more effort to remove rust, than to put forth the
small effort and discipline required to prevent it
in the first palce.
Also realise that this is a basic guide
for users, and that there are whole "zen" philosophies
in place on this subject.
When I try to order something, why won't
my credit card number work?
Here are most common reasons:
Credit card number you provided is not
correct, always double check.
Expiration date is not correct.
Incorrect billing address – make sure the billing
address you provide is the same with
the address statement it is mailed to.
In case when your credit card is declined
we are not provided with an explanation; to check
why it was declined call your bank or credit card.
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